FAQs
Frequently Asked Questions (FAQ) – Qalbi Deals
We’ve put together some of the most common questions our customers ask. If you don’t find your answer here, feel free to contact our support team.
🛒 Ordering & Payment
Q1: How do I place an order on Qalbi Deals?
Placing an order is easy. Simply browse our products, add items to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email/SMS.
Q2: What payment methods do you accept?
We accept Credit/Debit Cards and Cash on Delivery (COD) for most locations in KSA & UAE.
Q3: Can I cancel my order?
Yes, orders can be canceled before they are shipped. Once shipped, cancellation is not possible, but you can return the item under our 7-Day Return Policy.
🚚 Shipping & Delivery
Q4: How long does delivery take?
Delivery usually takes 3 – 7 business days depending on your location. You’ll receive tracking details once your order is shipped.
Q5: Do you ship outside KSA & UAE?
Currently, we only deliver within the Kingdom of Saudi Arabia and the United Arab Emirates.
Q6: How much are the shipping charges?
Shipping charges are displayed at checkout. We also offer free shipping on selected products or promotions.
🔄 Returns & Refunds
Q7: What is your return policy?
We offer a 7-Day Easy Replacement & Return Policy. Products must be unused, in original packaging, and in the same condition as delivered.
Q8: How do I return or replace an item?
Contact our support team within 7 days of delivery with your order number and reason for return. We’ll arrange pickup and guide you through the process.
Q9: How will I get my refund?
Refunds are processed within 7–10 business days through the original payment method. COD refunds are issued via bank transfer or store credit.
📦 Products & Support
Q10: Are the products genuine?
Yes, all our products are 100% authentic and quality-checked before shipping.
Q11: What if I receive a damaged or wrong product?
In such cases, we will arrange a free replacement or full refund immediately.
Q12: How can I contact customer support?
You can reach us anytime at:
📧 support@qalbideals.com
✅ At Qalbi Deals, we are committed to making your shopping experience smooth, safe, and enjoyable.